Meanwhile, several other Coloradans have reached out to Contact Denver7 to tell their CarShield stories.

'The reason that they have an 'F' grade is because of advertising issues, and also because they failed to address the underlying pattern,' said Chris Thetford, a spokesman with the Better Business Bureau. The BBB website lists more than 1,500 complaints against Carshield and gives the company an 'F' rating. 'I think it was bull,' said Grant, who pointed out that she is not alone.

Grant said CarShield refused to pay for her repairs or the diagnostics. I got the highest warranty, and I thought that would have been covered, too, especially if they're covering something with a turning signal and something that's small as a windshield wiper.' 'They told me they didn't cover electrical,' Grant said. Wheel speed sensors were not included in the long list of covered parts, and there was also no coverage for brakes or ABS parts. She had read her contract, and it covered everything from engine parts to windshield wipers, but not what she needed when her car broke down. When CarShield denied her claim, Grant was shocked. When her car broke down last December, she said 'all the lights on the dashboard came on.' Those big promises on the commercial were broken down in the fine print. If your car needs $5,000 worth of work, all you have to do is pay a $100 deductible.' 'They make that commercial looks so good. 'If I can find Ice T, boy, I will find him right now,' Grant said. Grant said she paid for the highest package available to her, the 'Gold Package,' and that her premium was $139 per month. 'Remember, CarShield cars go farther.'Ĭontact Denver7 started investigating the auto warranty company when customers and an Aurora auto repair shop started reaching out to us and the BBB to complain about delays, denials and partial payments.Īt first, April Grant, who lives in Aurora, bought into CarShield big time. 'That's why I protect my babies with CarShield,' Ice T says in one advertisement. You may have seen CarShield's commercials, featuring celebrity endorsers, such as Ice T, warning your car is going to break down, costing you thousands to repair.

Carshield reviews consumer reports